Administrative Assistant For Elevator Company - Tucson, AZFriday, 25 November 2011
Taking inbound calls, answering emails and interacting with customers.
Maintaining records of customer interactions and transactions.
Entering orders for catalog mail orders.
Resolving customers' service or billing complaints.
Ensuring that appropriate changes were made to resolve customers' problems.
Determining charges for services requested, collect deposits or payments or arrange for billing.
Complete contract forms, prepare change of address records and issue service discontinuance orders.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Working with other departments to resolve any issues with the customer experience.
High School Diploma
Proficient in MS office
Experience using computers
Friendly and positive attitude
Ability to pay attention to detail
Ability to multi-task
Strong work ethic
Willing to train the right candidate.